Case Study

The training approach centred around the fundamental concepts and models of engagement. The course focused on equipping participants with the necessary skills to establish contact with customers, engage in effective communication, and develop their assessment abilities. A significant portion of the training was dedicated to enhancing communication skills, emphasising the maintenance of a professional identity throughout interactions. Participants were guided on how to assess the safety of a situation and make informed decisions about their presence. The trainer adapted the generic course to meet the specific needs of the client, ensuring that the training addressed the challenges unique to a corporate warehouse environment.

Through the tailored training approach, the company's staff gained the necessary tools to address customer theft proactively and contribute to a more secure and efficient warehouse environment. By developing their communication abilities and embracing a professional identity, team members were equipped to maintain a positive reputation for both themselves and the organisation. The training emphasised the importance of assessing safety in each situation, leading to informed decision-making and improved overall team performance.