Equip Your Customer-Facing Team to safely Handle Difficult Situations.

Big Red Training: Customer Service Safety

Equipping Customer Service Staff with the Skills to Stay Safe and Effective

Big Red Training understands the critical role played by staff working in front counter/reception areas as the first point of contact with the public. Our Customer Service Safety Training course is designed to equip participants with the knowledge and skills to maintain their safety while engaging effectively and professionally with members of the public in a front counter or reception area. In addition to our training course, we also provide front counter area audits and recommendations to help you improve the safety of your frontline staff.

WHO IS THIS TRAINING FOR?

Front counter/reception staff
Anyone engaging with the public in a front counter area
Call centre staff dealing with aggressive conversations

Courses for Corporates

Courses for Central & Local Government Agencies & NGOs

Courses for Individuals

WHAT DOES THE TRAINING INVOLVE?

Here are some of the benefits your organisation can expect from our training:

Enhanced staff safety and professionalism
More confident and effective staff, particularly when dealing with challengin or confrontational people
Improved security of property and assets
Providing a safer working environment for staff
Improved public safety in waiting areas

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WHAT ARE THE EXPECTED OUTCOMES?

During the training, participants will develop their knowledge and skills in a variety of areas, including:

Developing a safety first approach when dealing with people
Understanding obligations under the Health and Safety at Work Act and how safety is everyone's responsibility
Improving situational safety on and off site
Applying professional communications to enhance effectiveness
Understanding the law and practice around trespass
Managing non-compliant situations using step by step processes
Positioning themselves in any setting or environment to maximise everyone's safety
Safely withdrawing from an unsafe situation

At Big Red Training, we believe that the skills learned in our Customer Service Safety Training course can benefit participants in all aspects of their lives, both professional and personal.